Oceanic Time Warner Cable's AroundHawaii.com - Support

Support :: Network Status

Oceanic customers can come here to get updates on the Current Status of the network, Known Issues, Planned Outages, and a Recent History of issues affecting customers in Hawaii.

This page is used to post information about system or area-wide Internet related issues. If you believe you are experiencing problems and don't see any listed here, please contact Oceanic Cable because you could have an isolated connection problem to your address.

See also: Cable Status for Cable related status reports.

Current Status

Last Modified: Wednesday, March 19, 2008 - 12:11 PM

Wednesday July 9, 2008:

Loss of Connectivity with Zonealarm after Microsoft Update KB951748

Sudden loss of internet access - Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users. We recommend that users uninstall KB951748 using "Add or Remove Programs" until the issue is resolved.

This information is provided by Zonelarm via their website: http://www.zonealarm.com/store/content/home.jsp.

PHISHING EMAILS have recently surfaced requesting Road Runner email account information. They are SCAMS! Road Runner and Oceanic Time Warner Cable will NEVER request customer information via email. Read the details!

For service related issues specific to Road Runner or Earthlink, please go to their respective Network Status Pages.

Links to National Network Status Pages:

Road Runner National Network Status Page
Earthlink System Status

Known Issues & Advisories

Last Modified: Mon Jul 9 14:00:26 2007

ATTN: Road Runner Business Class Subscribers:

ROAD RUNNER BUSINESS CLASS SUPPORT CENTER
Open 24 hours - 7 days a week
Toll Free: 1-877-676-4422

CURRENT LOCAL CALL CENTER HOURS:

Customer Care Telephones
Open 24 hours - 7 days* a week
Cable/Internet Sales:643-2337
Digital Phone Sales 643-3663
Billing: 643-2100
Repair Center: 643-2300
Digital Phone Repair: 643-6611
click here for other support options.

*NOTE: Except designated Holidays.

ATTENTION ALL PC USERS:
Oceanic Time Warner Cable and Road Runner recommend that all PC users periodically update their version of Windows by downloading and installing the latest critical security patches at Windows Update. While viruses can come from anywhere, use proven strategies to minimize your chances of infection:

1) Check Windows Update regularly and install Critical Updates.
2) Insure that your AntiVirus program is updated with the latest definitions and engine.
3) Consider a Firewall software or hardware solution.

Oceanic Time Warner Cable recommends that all users have a registered Antivirus program with the latest updates to the virus definitions AND engine. Please purchase, install, and/or update your Antivirus program and run a full scan on all of your drives immediately if you have not already. We also recommend scheduling frequent virus definition updates, engine updates and drive scans.

Macintosh OS X, is NOW currently supported by Road Runner and the National Help Desk. Please be aware that the minimum requirements for installation on Road Runner has changed as of October 1, 2003.

Windows 95/98 Users: Due to the recent lack of vendor support of Microsoft Windows 95/98, Road Runner will provide only "best effort" technical support for users of Windows 95/98. Road Runner subscribers with Windows 95/98 are encouraged to upgrade.

Windows Internet Connection Sharing: The Internet Connection Sharing (ICS) component in Windows 98 Second Edition, Millenium Edition (ME), Windows 2000 and XP is not supported by Road Runner or the National Help Desk. Please exercise caution if you choose to upgrade your system at this time.

Other useful links:

Road Runner Security & Tech Alerts Page.
Earthlink General Information.

Planned Service Outages and Upgrades

Tues. August 19, 2008 10:00am – 12:00pm
On the island of Oahu, in Salt Lake, Moanalua, Mapunapuna, Hickam, Halsey Terrace, Pearl Harbor, Aliamanu surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. August 20, 2008 10:00am - 12:00pm
On the island of Oahu, in Moiliili, Mccully, Makiki, Manoa surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 26, 2008 8:30am - 10:30am
On the island of Oahu, in Hawaii Kai, Kalama and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 26, 2008 10:00am – 12:00pm
On the island of Oahu, in Kalihi, Kalihi Valley, Kamehameha Heights and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. August 27, 2008 10:00am - 12:00pm
On the island of Oahu, in Punchbowl, Nuuanu, Pauoa, Ward and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Thurs. August 28, 2008 8:30am - 10:30am
On the island of Oahu, in Hawaii Kai, Kalama and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Recent History

Thurs. August 14, 2008 10:00am - 12:00pm
On the island of Kauai, in Kapaia near Halelani Village surrounding areas, all TV, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. August 13, 2008 10:00am - 12:00pm
On the island of Oahu, in Moiliili, Mccully, Makiki, Manoa surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. August 13, 2008 10:00am - 12:00pm
On the island of Kauai, in Kalaheo on Kiahuna Plantation Drive and surrounding areas, all TV, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance. Tues. August 12, 2008 1:00am – 3:00am
On the island of Oahu, in Salt Lake, Moanalua, Mapunapuna, Hickam, Halsey Terrace, Pearl Harbor, Aliamanu surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 12, 2008 10:00am – 12:00pm
On the island of Oahu, in Nanakuli, Maili, Waianae, Makaha and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 12, 2008 10:00am - 12:00pm
On the island of Oahu, in Moiliili, Mccully, Makiki, Manoa surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Thurs. August 7, 2008 10:00am - 12:00pm
On the island of Oahu, in Moiliili, Mccully, Makiki, Manoa surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. August 6, 2008 10:00am - 12:00pm
On the island of Oahu, in Hawaii Kai, Kalama and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 5, 2008 10:00am - 12:00pm
On the island of Oahu, in the Kailua, Enchanted Lakes, Lanikai, Keolu Hills and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. August 5, 2008 10:00am - 12:00pm
On the island of Oahu, in the Pearl City, Waimalu, Manana, Ahuimanu, Waiau and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues. July 29, 2008 10:00am - 12:00pm
On the island of Oahu, in the Waipahu, Waikele, Crestview, Waipio Gentry, Village Park and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Mon. July 7, 2008 10:00am - 12:00pm
On the island of Oahu, in the Queen, Kukui, Pauoa Nuuanu and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Wed. July 2, 2008 10:00am - 12:00pm
On the island of Oahu, in the Kaimuki, Kapahulu, Diamond Head, Waialae, Kahala and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Tues/Wed. July 1-July 2, 2008 10:00am - 12:00pm
On the island of Oahu, in the Moilili, Mccully, Manoa, Makiki, Ala Moana, Waikiki,and surrounding areas, internet and home phone services may be intermittent or temporarily unavailable due to planned maintenance.

Road Runner Hawaii users looking for online technical support resources should visit The Road Runner Hawaii Interactive Help web site. If you wish to contact Oceanic Cable to report a problem, please visit our Contact Us page for a list of resources.

QuickLinks: Network Status

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